A customer’s journey to better health

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Tuesday, November 2nd, 2010

The most powerfully encouraging thing that happens to us in the mold assessment business is when a sick customer gets well. Oddly enough, it happens a lot, which is why we’re in this business in the first place.

Every now and then, we get the extended privilege of telling a customer’s story on our web site and/or in our magazine, Habitat Quarterly. This is one of those stories.

Jason Earle had done hundreds of mold inspections with his Mold DogTM, Oreo. But this one overwhelmed him, not so much because of the rampant mold growth, but because of how sick his customer, Gordon Mast, was.

“When I first started to look around, one of the first things I noticed in the plumbing chase between the washing machine and the first-floor bathroom was a whole wall of black mold, six to ten square feet of it,” Jason recalls.

“I said, ‘Nobody spends any time down here do they?’ But I could see Gordon’s chair, his coffee cup, his TV, six feet away.

“And Gordon couldn’t stop coughing. He couldn’t even finish a sentence. Cough, cough, cough, and go spit in the sink. He looked horrible. It was difficult to watch. He was pale, thin, he looked like he was dying.”

Gordon Mast had been ill for a long time. He had leukemia, chronic lymphocytic leukemia, to be exact. In 2004, things got worse. Gordon’s wife, Susan, said her husband suddenly spiked a fever of 105. She knew he had to get to a hospital.

Things got worse again. Gordon’s body released three blood clots into his lungs, cutting his lung capacity in half and requiring full-time oxygen. He ended up in intensive care, where he “coded” once, and spent three months there and some more time in a rehab center. All he wanted to do was get well enough to get to his daughter’s wedding.

Gordon did get to his daughter’s wedding, and his grandchildren’s births, and a whole lot more. Here’s the rest of the story.


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